Refund Policy
Last updated: September 10, 2026
Try LuraMesh before purchasing
New eligible accounts receive 50 complimentary credits so users can evaluate model compatibility, processing quality, and the LuraMesh workflow before buying credits or starting a paid subscription.
Paid purchases are generally non-refundable
Because LuraMesh provides immediate access to digital credits and compute-intensive processing, purchases of credit packs and subscription charges are final and non-refundable once completed, except where applicable law requires otherwise or an exception below applies. We do not refund unused credits, partially used billing periods, change of mind, or failure to cancel before renewal.
Exceptions we will review
Contact us promptly if you believe there was a duplicate or incorrect charge, unauthorized account activity, or a verified technical failure that prevented delivery of purchased service. Approval is not automatic and may depend on usage records and the circumstances. Nothing in this policy limits mandatory consumer cancellation or refund rights.
Subscription cancellation
You can cancel through the Paddle customer portal. Unless the portal states otherwise, cancellation prevents future renewal and does not refund the current billing period. Access continues until the effective cancellation date when cancellation is scheduled for period end.
How to request review
Email support@luramesh.com with your account email, transaction or invoice ID, date, amount, and a description of the issue. Do not email card details. Paddle may assist with payment investigation and approved refunds.